Ninewin's Approach To Protecting Your Data

What Online Casino Ninewin Collects And Why

When you play at online casino Ninewin, we collect the minimum data needed to open and run your account: full name, date of birth, permanent address and identification number. This information allows us to verify your identity, process deposits and withdrawals, and meet our due diligence obligations under the applicable legislation that governs our services.

We apply three levels of due diligence depending on the risk profile of the account: SDD for simplified, very low risk cases, CDD as the standard level for most players, and EDD for high-risk accounts or large transactions. Depending on the level applied, we may request a passport or ID card, proof of address no older than six months, an additional ID such as a driver's licence or military ID, a selfie holding the open passport, or a photo of the front of a bank card showing the first five and last four digits, the cardholder name and expiry date.

Document Requirements And Deadlines

Documents must be submitted in Latin or Cyrillic script; if yours are in another alphabet, video verification is used instead. Once requested, documents must be provided within 15 days, and your account is marked Temporarily Approved while our KYC team reaches a decision, normally within 24 hours, choosing Approved, Rejected, or More information needed.

How Long We Keep Your Data And How We Secure It

We protect account data using SSL encryption, and card details are never stored on our own systems — they are processed directly on the payment gateway's secure server. Our systems are tested several times a year by third-party security experts, and a 24/7 Intrusion Detection System monitors activity around the clock, supported by a dedicated fraud department that reviews suspicious behaviour.

Before any withdrawal is released, we run an algorithmic and manual check of account activity and balance, which is part of why cashouts can take time to clear alongside the standard processing windows described on our payment methods page. If your account becomes dormant for 12 consecutive months without a login, a monthly fee of £10 (or the remaining balance if lower) is applied until the balance reaches zero or the account is reactivated through signing in again.

Our data protection officer handles privacy enquiries separately from general support, and we also use the same contact channel for account closure requests, where identity may be re-verified through a Skype or Zoom interview, a source of funds check, or a selfie with your documents before funds are returned by a method we choose.

Your Rights Over Your Data

As a player with us, you hold a set of concrete rights over the personal data we hold, and each one can be exercised by contacting our support or data protection email address directly.

• Request a copy of the data we hold, answered within one month, extendable by a further month for complex requests
• Ask for account closure at any time via email, with funds returned by a method we select and identity re-verification where required
• Set or adjust responsible gaming tools through My Account, including daily, weekly and monthly deposit limits, wagering limits, loss limits and self-exclusion
• Lower or set a limit with immediate effect, or request an increase or removal, which takes 24 hours to apply
• Request a new account via support if a previous one needs to be closed first, since only one account per person, household, IP and PC is permitted
• Raise an unresolved complaint beyond our support team, escalated internally and, if needed, to an independent body or licensing regulator listed on the site

Full bet history and account areas such as Wallet & Bonuses are visible at any time once you are signed in, giving you an ongoing view of the data tied to your bonus activity and transactions.